How to Disconnect Stripe
How to Disconnect Stripe
We don't recommend disconnecting if you have already accepted payments unless absolutely necessarily. Make sure to review this entire article before proceeding.
Before disconnecting Stripe, there are a few things to be aware of:remove the link between Miestro and Stripe for any students that have already purchased subscription or payment plan products.
This means they will continue to be billed in Stripe, however, their enrollment duration willno longer update in Miestro as payment is processed.
Students will automaticallylose access to their subscription and payment plan courses
at their next billing date.To manage this with as little inconvenience to your students as possible, we recommend continuing to bill students in youroriginal Stripe account
(this will occur automatically) and manually manage the enrollments in Miestro:remove their course expiry date by re-enrolling them into your course/bundle
. This will give them unlimited access to your course.Since Miestro and the original Stripe account are not connected, Stripe will continue to charge the student indefinitely unless manually cancelled.
We recommend setting up a calendar notification to remind yourself to make these updates in Stripe.before disconnecting Stripe.
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your course to prevent any purchases during this transition period.must re-create the subscription plans
in order for the new pricing data to be sent to Stripe.Failure to do this will result in Stripe payment failures
. For example, if a student tries to purchase a course after you've connected a new Stripe account without saving new prices, Miestro will attempt to connect the student to a plan that was in your previous Stripe account, which no longer exists.What if I want to move existing students to a new payment option or new Stripe account?
Alternatively, if you want to transition your students to a new method of payment, you can manually end enrollment and cancel the subscription in Stripe for each student. Then you can ask your students to sign up again with your new pricing.
To help with this transition, we recommend: